Server not responding or I can't connect

Follow the steps in order. Most problems are solved within the first three.

1. 1
   Step 1

   Check the server status

   Open the server page. If it is stopped, press Start. If it is suspended for an overdue invoice, pay the invoice. If the page says an action is in progress (a backup or reinstall), wait for it to finish.

   
2. 2
   Step 2

   Restart the server

   Press Restart, wait one or two minutes, then try to connect again.

3. 3
   Step 3

   Look at the screen in the VNC tab

   The VNC tab shows the server screen as if you were in front of it. It reveals boot errors, a full disk, or a firewall that blocks SSH or RDP.

   
4. 4
   Step 4

   Check the DDoS Protection tab

   An ongoing attack is shown in this tab. Mitigation runs automatically and you do not need to do anything.

   
5. 5
   Step 5

   Check your connection details

   If SSH or RDP still fails, check the port (did you change it?), the firewall rules inside the server, and the password. You can set a new password from the server page.

6. 6
   Step 6

   Open a support ticket

   If the server is still down after these steps, open a Technical ticket with the server name and what you tried. The support team takes over from there.