SNG Hosting's Golden Guarantee
Our complete commitment to your peace of mind and trust
At SNG Hosting, we understand that trust in hosting services is incomplete without fast technical support and immediate response when needed. From this premise, we launched the "Golden Guarantee" initiative to enhance transparency and ensure customer satisfaction at all times.
What is the Golden Guarantee?
The Golden Guarantee is an official commitment from SNG Hosting to refund the full amount paid if we are unable to resolve the issue within a specified timeframe, while the customer continues to use the service free of charge until the end of the agreed subscription period.
Response Time
We commit to resolving most technical issues within no more than 15 minutes from the moment the ticket is opened or technical support is contacted through official channels.
Why did we launch the "Golden Guarantee"?
Build Trust
Enhance customer confidence in our services and ensure peace of mind
Prove Competence
Confirm the efficiency of infrastructure and technical support team
Stability and Security
Ensure a stable and secure hosting experience without worrying about losing time or money
How to Activate the Guarantee
Contact Technical Support
Contact the technical support team immediately upon encountering any issue
Request Guarantee Activation
If the issue is not resolved within the specified period, you can request activation of the Golden Guarantee
Review and Activation
The case is reviewed and conditions are verified, then appropriate actions are taken (full refund + continued free service until the end of subscription)
Ready to Get Started?
Benefit from the Golden Guarantee and enjoy a safe and guaranteed hosting experience