SNG Hosting's Golden Guarantee
Our complete commitment to your peace of mind and trust
At SNG Hosting, we understand that trust in hosting services is incomplete without fast technical support and immediate response when needed. From this premise, we launched the "Golden Guarantee" initiative to enhance transparency and ensure customer satisfaction at all times.
Maximum response time
Full refund of what you paid
Service runs to the end of your term
What is the Golden Guarantee?
The Golden Guarantee is an official commitment from SNG Hosting to refund the full amount paid if we are unable to resolve the issue within a specified timeframe, while the customer continues to use the service free of charge until the end of the agreed subscription period.
Response Time
We commit to resolving most technical issues within no more than 15 minutes from the moment the ticket is opened or technical support is contacted through official channels.
Coverage Scope
The Golden Guarantee service covers the following products:
Covered
- Web Hosting (Shared Hosting)
- Managed WordPress Hosting
- Game Servers
- Selected Virtual Private Server (VPS) plans as predetermined by the company
Cases Not Covered by the Guarantee
- The guarantee does not cover issues resulting from DDoS attacks, hacking attempts, or any type of malicious activities, as these are beyond the company's control
- Issues resulting from client scripts or unsupported third-party software
- Delays resulting from the client's development environment or incorrect configuration on their part
- Cases where technical support is not contacted through official channels (ticket or approved chat)
- Temporary outages resulting from scheduled or emergency maintenance, which clients are notified about in advance
- Using the service in violation of the company's acceptable use policy
Guarantee Eligibility Conditions
- 1The issue must be directly related to the quality of service provided by SNG Hosting
- 2A technical support ticket must be opened immediately upon encountering the issue with complete details
- 3The support team must be given the standard specified time (usually 15 minutes during business hours) to attempt to resolve the issue
- 4It must be verified that the cause of the issue is due to an internal technical fault in the company's systems
Guarantee Activation Results
If the client qualifies for the Golden Guarantee, the following applies:
Why did we launch the "Golden Guarantee"?
Build Trust
Enhance customer confidence in our services and ensure peace of mind
Prove Competence
Confirm the efficiency of infrastructure and technical support team
Stability and Security
Ensure a stable and secure hosting experience without worrying about losing time or money
How to Activate the Guarantee
- 1Step 1
Contact Technical Support
Contact the technical support team immediately upon encountering any issue
- 2Step 2
Request Guarantee Activation
If the issue is not resolved within the specified period, you can request activation of the Golden Guarantee
- 3Step 3
Review and Activation
The case is reviewed and conditions are verified, then appropriate actions are taken (full refund + continued free service until the end of subscription)
Terms and Conditions – Golden Guarantee Service
General Notes
- SNG Hosting reserves its full right to interpret the terms and make the final decision regarding the client's eligibility for the guarantee
- The terms are applied in a manner that does not conflict with the company's general policies and in accordance with applicable laws and regulations
Detailed terms and conditions
The full Golden Guarantee terms and the refund policy are available on our refund policy page.
Ready to Get Started?
Benefit from the Golden Guarantee and enjoy a safe and guaranteed hosting experience