Terms of Service

Please read these terms carefully before using our services. By using our services or creating an account or placing an order or paying for any of our services, you agree to be bound by these terms and are legally bound by them. If you do not agree to these terms, please discontinue use of our services immediately.

1. Definitions

"Services": Include all hosting services, servers, domains, SSL certificates, backups, protection, and other technical services provided by us.

"User" or "you": The natural or legal person who uses our services.

"Content": All data, texts, images, videos, software, and any other materials that are uploaded or stored on our services.

"Account": The user account registered with the Company to access the services.

2. Eligibility and Registration

2.1 Eligibility

• You must be 18 years of age or older to use our services
• If you represent a company or organization, you must have the legal authority to enter into this agreement
• You must not be prohibited from using our services under any applicable laws

2.2 Account Registration

• You must provide accurate, complete and updated information when registering
• You are responsible for maintaining the confidentiality of your account credentials and password
• You are responsible for all activities that occur under your account
• You must notify us immediately of any security breach or unauthorized use
• Creating multiple accounts for the same person or organization is not allowed without prior approval

3. Services and Pricing

3.1 Service Description

We offer a variety of services including but not limited to:

• Website hosting services (shared, VPS, dedicated)
• Domain name registration and management
• Cloud and dedicated server services
• SSL/TLS security certificates
• Backup and protection services
• Email services
• DDoS protection services

3.2 Pricing and Payments

• All prices are specified in the currency announced on our website and include or exclude taxes as specified
• Payments are due in advance and must be made before service activation
• We accept payment methods specified on our website
• All payments are final and non-refundable except as set forth in the refund policy
• In case of non-payment, we reserve the right to suspend or terminate services

3.3 Renewal and Cancellation

• Services are renewed automatically unless you cancel renewal 48 hours before expiration date
• You can manage automatic renewal through the control panel
• Cancellation does not stop service immediately but prevents the next renewal
• Failure to renew service may result in permanent data loss

3.4 Price Changes

• We reserve the right to modify our prices at any time
• Price changes do not affect prepaid services
• We will send notification of price changes 30 days before implementation
• You can cancel the service if you do not agree to the new prices

4. Refund Policy

4.1 Refund Guarantee

We offer a 14-day money-back guarantee from the date of first purchase for the following services:

• Web hosting services
• VPS services (basic plans)
• Email services

4.2 Refund Exceptions

The refund guarantee does not apply to:

• Domain name registration, renewal or transfer
• SSL/TLS certificates
• Software licenses and applications
• Custom or made-to-order services
• Setup and installation fees
• Free or trial services
• Services used for more than 30 days
• Violations of acceptable use terms

4.3 Refund Process

• Refund requests must be submitted in writing via the ticket system
• Refunds are processed within 5-10 business days of approval
• Refunds are made using the same original payment method
• We may request additional information for identity verification

5. Acceptable Use

5.1 Lawful Use

Our services must be used only for lawful purposes and in accordance with all applicable local and international laws.

5.2 Prohibited Activities

Use of our services for any of the following activities is prohibited:

Illegal Content:

• Publishing pornographic or explicit sexual content
• Content promoting violence, hatred, or discrimination
• Defamatory, abusive, or threatening content
• Intellectual property rights violations
• Publishing personal information without permission

Harmful Activities:

• Sending spam or unwanted messages
• Distributing malware or viruses
• Hacking attempts or unauthorized access
• Denial of Service (DDoS) attacks
• Phishing scams
• Unauthorized proxy usage

Resource Abuse:

• Excessive use of server resources
• Operations that affect the performance of other services
• Cryptocurrency mining
• Running game servers or torrent files (depending on service type)

5.3 Monitoring and Enforcement

• We reserve the right to monitor use of our services to ensure compliance
• We may automatically or manually scan content for violations
• We reserve the right to remove violating content without prior notice
• We may suspend or terminate services immediately in case of serious violations

6. Privacy and Data Protection

6.1 Data Collection

• We collect data necessary to provide our services in accordance with our privacy policy
• We protect your personal data in accordance with applicable data protection laws
• We do not share your data with third parties except as specified in our privacy policy

6.2 Data Security

• We implement technical and administrative security measures to protect your data
• We use SSL/TLS encryption to protect data in transit
• We monitor our systems for security threats

6.3 Legal Compliance

• We may disclose data if required by a court order
• We reserve the right to cooperate with law enforcement authorities
• We may retain data for specified periods in accordance with local laws

7. Data Backup and Recovery

7.1 Automatic Backup

• We perform regular backups to protect data
• Backups are stored for specified periods depending on service type
• Backups are for emergency purposes and are not guaranteed

7.2 User Responsibility

• You are responsible for creating additional backups of your data
• We do not guarantee data recovery in all cases
• Data loss may occur due to factors beyond our control

7.3 Paid Backup Services

• We offer advanced backup services for additional fees
• These services come with additional guarantees and enhanced recovery options
• Details and pricing are available on our website

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

• We aim to achieve 99.9% uptime for core services
• Scheduled maintenance is excluded from uptime calculations
• Specific details for each service are available in technical documentation

8.2 Service Interruption Compensation

• If we fail to meet the guaranteed service level, we may provide account credit
• Compensation is limited and does not include indirect damages
• Service interruptions must be reported within 48 hours to claim compensation

8.3 Exceptions

• Interruptions caused by force majeure or circumstances beyond our control
• Problems in internet networks outside our infrastructure
• Interruptions caused by user actions or malicious software

9. Intellectual Property

9.1 Our Property

• We own all rights to our services, software, and technologies
• Trademarks and logos are proprietary and legally protected
• You may not use our intellectual property without explicit permission

9.2 Your Property

• You retain ownership of content you upload to our services
• You grant us a limited license to operate and maintain our services
• You are responsible for ensuring you do not violate others' rights

9.3 Rights Violations

• We respond to copyright infringement claims in accordance with DMCA
• We may remove violating content or suspend violating accounts
• Repeated violations may result in permanent account termination

10. Liability Limits and Compensation

10.1 Disclaimer of Warranties

• We provide our services "as is" without express or implied warranties
• We do not guarantee that our services will be error-free or uninterrupted
• We do not guarantee that our services will meet your specific needs

10.2 Liability Limits

Our liability is limited as follows:

• Our total liability does not exceed the amount paid for the service in the last 12 months
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for loss of profits, revenue, or business opportunities
• We are not liable for data loss or corruption damages

10.3 Indemnification

You agree to indemnify and protect us from:

• Any claims arising from your use of our services
• Violation of these terms or applicable laws
• Violation of third-party rights
• Any content you upload or publish on our services

11. Service Termination

11.1 Termination by You

• You may terminate your account at any time through the control panel or by contacting support
• Termination does not stop your financial obligations for the prepaid period
• You should remove all your data before termination to avoid loss

11.2 Termination by Us

We reserve the right to suspend or terminate your services in the following cases:

• Violation of these terms or acceptable use policies
• Non-payment of due fees
• Harmful or illegal activity
• Excessive resource use affecting other services
• Request from legal authorities

11.3 Effects of Termination

Upon service termination:

• Your access to services stops immediately
• We may retain your data for a limited period for backup and legal compliance
• Payment and indemnification obligations remain in effect after termination
• You may permanently lose data and settings

12. Force Majeure

We are not responsible for delays or non-performance resulting from events beyond our reasonable control, including:

• Natural disasters and severe weather events
• Wars, terrorism, and civil unrest
• Labor strikes and union actions
• Widespread power or communication outages
• Government intervention or changes in laws
• Large-scale cyber attacks
• Pandemic or public health crisis

13. Dispute Resolution

13.1 Direct Negotiation

In case of dispute, we encourage attempting to resolve it first through:

• Direct communication with our customer support team
• Providing clear details about the issue
• Allowing reasonable time to resolve the issue (at least 30 days)

13.2 Arbitration

If the dispute is not resolved amicably:

• Disputes will be resolved through binding arbitration
• Arbitration will be conducted according to recognized arbitration center rules
• The arbitrator's decision is final and binding on all parties
• Each party bears its own legal costs

13.3 Governing Law

• These terms are governed by the laws of the Arab Republic of Egypt
• Any court disputes will be subject to the jurisdiction of Egyptian courts
• These terms are interpreted according to Egyptian law

14. General Provisions

14.1 Terms Amendments

• We reserve the right to modify these terms at any time
• We will notify you of material changes 30 days before implementation
• Your continued use of services means you agree to the updated terms
• If you disagree with the changes, you may terminate your account

14.2 Severability

• If any part of these terms is unenforceable, the remaining parts remain in effect
• We will seek to replace any unenforceable provision with a similar enforceable one
• Non-enforcement of any provision does not waive the right to enforce it later

14.3 Waiver

• Our failure to exercise any right is not considered a waiver of that right
• Any waiver must be explicit and in writing
• Waiver of one violation does not mean waiver of future violations

14.4 Assignment and Transfer

• You may not transfer your rights or obligations without our prior written consent
• We may transfer our rights and obligations to a third party with prior notice
• These terms are binding on you and your successors and assigns

14.5 Notices

• All official notices must be in writing
• We send notices to the email address registered in your account
• Notices are considered received within 24 hours of sending
• You may send notices to us via the ticket system or official email

15. Contact Information

15.1 Customer Service

• Technical Support: [email protected]
• Billing: [email protected]
• Complaints: [email protected]
• Legal Matters: [email protected]

15.2 Working Hours

• Technical Support: 24/7 days a week
• Business Support: Sunday - Thursday, 9:00 AM - 6:00 PM (GMT+2)
• Expected response time: 2-24 hours depending on inquiry type

15.3 Mailing Address

snghosting
Arab Republic of Egypt
Email: [email protected]