Refund Policy

🏆 The Golden Guarantee is an official commitment from SNG Hosting to refund the full amount paid if we are unable to resolve the issue within a specified timeframe, while the customer continues to use the service free of charge until the end of the agreed subscription period.

🧾 Coverage Scope:

✅ Web Hosting (Shared Hosting)

✅ Managed WordPress Hosting

✅ Game Servers

✅ Selected Virtual Private Server (VPS) plans as predetermined by the company

⛔ Cases Not Covered by the Guarantee:

• The guarantee does not cover issues resulting from DDoS attacks, hacking attempts, or any type of malicious activities

• Issues resulting from client scripts or unsupported third-party software

• Delays resulting from the client's development environment or incorrect configuration on their part

• Cases where technical support is not contacted through official channels

• Temporary outages resulting from scheduled or emergency maintenance

• Using the service in violation of the company's acceptable use policy

✅ Guarantee Eligibility Conditions:

• The issue must be directly related to the quality of service provided by SNG Hosting

• A technical support ticket must be opened immediately upon encountering the issue with complete details

• The support team must be given the standard specified time (usually 15 minutes during business hours) to attempt to resolve the issue

• It must be verified that the cause of the issue is due to an internal technical fault in the company's systems

📌 Guarantee Activation Results:

• Full refund of the amount paid for the affected service

• Continued free service provision until the end of the subscription period without interruption

• No right to claim additional financial compensation exceeding the original subscription value

🛡️ General Notes:

• SNG Hosting reserves its full right to interpret the terms and make the final decision regarding the client's eligibility for the guarantee

• The terms are applied in a manner that does not conflict with the company's general policies and in accordance with applicable laws and regulations

This policy outlines the terms and conditions for refunds of payments for SNG Hosting services.

We are committed to providing high-quality services and understand that refunds may be necessary in some cases.

Please read this policy carefully before using our services.

We offer a 30-day money-back guarantee on all new hosting packages.

This guarantee includes shared hosting, WordPress hosting, and WooCommerce hosting.

The guarantee does not include registered domains, SSL certificates, or additional services.

The guarantee cannot be applied if terms of use are violated.

Domain registration and transfer: Non-refundable after registration or transfer.

Dedicated servers and VPS servers: Cannot be refunded after delivery and activation.

Setup and configuration fees: Non-refundable.

Custom services and development: Non-refundable after commencement.

SSL certificates: Non-refundable after issuance.

Refund request must be submitted within 30 days of the first subscription date.

Account must be in good standing with no violations.

Service must not have been used for intensive commercial purposes before requesting refund.

All data must be deleted from the server before processing the refund.

Log in to your account in the client panel.

Open a new technical support ticket.

Clearly specify the reason for the refund request.

Wait for review and approval from the support team.

Process refund within 7-10 business days.

Refund to the same payment method used for purchase.

Credit cards: 3-5 business days.

PayPal: 1-2 business days.

Bank transfer: 5-7 business days.

Electronic wallets: According to service provider policy.

Violation of terms of use or acceptable use policy.

Harmful or suspicious activity on the server.

Exceeding allowed resource limits.

Using the service for illegal purposes.

Abuse of the technical support system.

We may provide exceptional refunds outside the specified period in special cases.

Long technical failures caused by our error.

Failure to provide service as promised in the description.

Performance issues that cannot be technically resolved.

For inquiries about refund policy:

Email: [email protected]

Ticket system: Through client panel

Phone: Available during business hours

Response time: 24-48 hours for regular requests