Requesting a refund

Refunds follow the refund policy published on the website, and the billing team reviews every request.

1. 1
   Step 1

   Read the refund policy

   Read the refund policy on the website (snghosting.com/legal/refund) to see the time limit and which services are eligible.

2. 2
   Step 2

   Open a Billing ticket

   In Support → Open ticket, choose Billing and write which service you want refunded and why.

   
3. 3
   Step 3

   Back up your data

   When a refund is approved the service is cancelled, so copy your files and data first.