Payment failed or the invoice is still unpaid

Most payment problems have a quick fix. Start with the case closest to yours.

1. 1
   Step 1

   The payment was cancelled or declined

   Usually the bank declined it. Make sure your card is enabled for online purchases (and international payments if needed), that the balance is enough, and that you completed your bank's verification code. Then try again, or use Apple Pay, a wallet or another card.

   
2. 2
   Step 2

   The quote expired

   The amount in Egyptian pounds is valid for a limited time. If it says the quote expired or could not be prepared, press Refresh quote and check the new amount.

3. 3
   Step 3

   The payment window did not open

   Payments open in a secure popup. Allow popups for the SNG site in your browser, or use Open secure page.

4. 4
   Step 4

   Confirmation is taking longer

   Do not pay again. The bank confirmation can be a little late. Refresh the invoice after a few minutes.

5. 5
   Step 5

   You were charged but the invoice is still unpaid

   Wait 15 minutes and refresh the invoice. If it has not changed, open a Billing ticket with the invoice number and the transaction ID or a screenshot of your bank message. Do not pay again before support replies.