Control panel guides3 minutes

    Invoices, invoice statuses and payment history

    What each invoice status means, how to print your invoice, and where to see every payment you made.

    All invoices and payments are in the Billing section of the control panel.

    1. 1
      Step 1

      Your invoices

      In Billing → Invoices you see every invoice with its date, due date, total and status. Use the filters: All, Unpaid, Paid, Cancelled.

      Your invoices
    2. 2
      Step 2

      What the statuses mean

      Unpaid: not paid yet. Overdue: past the due date, and the service may be suspended. Paid, Cancelled and Refunded mean what they say. Pending activation: paid, and the service is being prepared. Receipt rejected: the bank transfer receipt needs to be uploaded again.

    3. 3
      Step 3

      Print or save as PDF

      Open the invoice and press Print invoice. In the print window you can choose to save it as a PDF.

    4. 4
      Step 4

      Payment history

      In Billing → Payment history you see every transaction: reference, date, payment method, invoice, amount and status. You can search the history.

      Payment history

    Account balance

    • Your account balance is shown in Billing and is applied automatically to new invoices.
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