Email not arriving or going to spam

Most email problems come from DNS records or a full mailbox.

1. 1
   Step 1

   Check the DNS records

   In Emails → your domain, run the DNS verification. If a record is missing or wrong, add it at your DNS provider exactly as shown, or use automatic setup when it is available.

   
2. 2
   Step 2

   Turn on DKIM

   Mail without DKIM often lands in spam. Generate DKIM, publish the TXT record, then verify.

3. 3
   Step 3

   Check the nameservers

   If you changed the domain's nameservers recently, the mail records must exist at the new provider. Changes can take up to 48 hours.

4. 4
   Step 4

   Check the mailbox size

   A full mailbox stops receiving new mail. Delete large messages or raise the quota on the mailboxes page.

5. 5
   Step 5

   Check the sending limit

   Each plan has a limit on messages per hour. If you send a lot, wait an hour or upgrade the plan.