Control panel guides6 minutes

    Connecting to a Windows server with Remote Desktop (RDP)

    A detailed guide to connect to a Windows server from a Windows PC, a Mac or a phone, and to fix connection problems.

    Remote Desktop shows your Windows server's screen on your device so you can work on it as if you were in front of it.

    1. 1
      Step 1

      Get your sign-in details

      On the server page copy the IP address (1). The username is Administrator, and the password is in the email, or create a new one with Change password (2).

      Get your sign-in details
    2. 2
      Step 2

      Open Remote Desktop Connection (Windows)

      Press the Windows key, type mstsc or Remote Desktop Connection, and open it.

    3. 3
      Step 3

      Enter the IP address and press Connect

      In the Computer field (1) type the server's IP address. If you changed the RDP port, add it after a colon, such as 203.0.113.10:3390. Press Connect (2).

      Enter the IP address and press Connect
    4. 4
      Step 4

      Enter the username and password

      The Windows Security window opens. Type Administrator in User name (1), paste the password in Password (2), then press OK (3). If a saved username is shown, choose More choices → Use a different account.

      Enter the username and password
    5. 5
      Step 5

      Accept the server certificate

      On the first connection a message says the identity of the remote computer cannot be verified. This is normal for a new server. Tick Don't ask me again and press Yes.

      Accept the server certificate
      Note

      Image: Microsoft Learn, licensed under CC BY 4.0.

    6. 6
      Step 6

      From a Mac or phone

      Install Microsoft's Windows App (App Store or Google Play), press + → Add PC, type the IP address, add the Administrator account and password, then tap the server to connect.

    If it does not connect

    • Your credentials did not work: check the username Administrator and the password. If it still fails, create a new password in the control panel.
    • Remote Desktop can't connect: make sure the server is running in the control panel, the right port is used, and Windows Firewall allows RDP.
    • If you blocked RDP in the firewall by mistake, open the VNC tab on the server page to reach the screen directly and fix it.
    • Windows can take a few minutes after setup before it accepts the first connection.
    Need help?

    Steps didn't work for you? Our support team is available around the clock.

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