Control panel guides2 minutes

Service suspended for an overdue invoice

Why your service stopped, and how to bring it back by paying the overdue invoice.

A service is suspended when its invoice is overdue, and every control on a suspended server is locked.

1
Step 1
Pay the overdue invoice
In Billing → Invoices, open the overdue invoice and pay it.
2
Step 2
Wait for reactivation
The service reactivates automatically after payment, usually within minutes.
3
Step 3
If it does not come back
If the service is still suspended 15 minutes after paying, open a Billing ticket with the invoice number.

Important

Under the Terms, a service may be terminated and its data deleted 14 days after suspension. Reactivation may require all overdue amounts.
A suspension for a Terms or abuse breach is not lifted by payment. Open a support ticket.

Need help?

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